Часто задаваемые вопросы
What biometric technologies do HFSecurity's Android devices support?
HFSecurity is a biometrics manufacturer and solutions provider integrating R&D and production. We cover all biometric technologies, including facial, iris, palm print, and fingerprint recognition, and can customize solutions for special needs.
What are the main functions of HFSecurity's biometric Android products?
Simply put, it’s like adding biometric recognition functionality to your smartphone. It includes features like Wi-Fi, 4G, GPS, and Google Play. In addition, it includes software and an SDK.
Does it support multimodal biometrics (i.e., the combination of multiple identification methods)?
Yes, you can freely choose to combine authentication methods, such as face + fingerprint, face + QR, etc.
Does the device support offline recognition? Does it support server comparison? What are the recognition speed, distance, and accuracy like?
Offline recognition is supported. It can match on the device and stand by. Once connected to the internet, it automatically updates data. All records are stored on the device, or you can choose local or cloud storage.
Server comparison is also supported. Our device is very flexible and can adapt to different customer needs. You can choose local or server comparison.
Recognition speed is generally less than 1 second, with an accuracy of 99.9%. The distance depends on the recognition function. For example, iris and palm vein recognition require you to get closer, between 5-12cm. For facial recognition, our recognition distance supports 0.5-200m. Fingerprint recognition, of course, requires contact.
Does it support liveness detection? How to prevent photo, video, or spoofing?
Supported. The attendance device has recognition levels 1-3. You can freely choose to allow or disable photo and video recognition. Level 1 allows photo and video recognition, Level 2 allows partial photo and video recognition, and Level 3 disables photo or video recognition, supporting only liveness detection.
Our biometric tablet has built-in LFD functionality.
For fingerprints, semiconductor fingerprint sensors use the body’s bioelectricity to generate fingerprint images by utilizing the different potential differences created by fingerprint folds on the semiconductor surface, physically providing liveness detection.
For optical fingerprint scanners, we have an excellent LFD deep learning liveness detection algorithm, achieving an internationally high success rate in identifying fake fingerprints. It also supports hardware-assisted methods such as infrared and blood oxygenation to further identify fake fingerprints.
Does the device support encrypted storage and transmission of biometric data? How can data security be ensured?
Yes, it does. You can use your own database or server; we will not see any of your data.
Does it support integration with other systems (such as access control systems, attendance systems, and payment systems)?
Yes, it does. This is one of the advantages of the Android system. We provide APIs/SDKs for your development and integration.
Customization is supported?
Yes, we support customization of not only logos, but also device functions, boot screens, and more. We also offer ODM and OEM services. Feel free to share any ideas you have, and we’ll help you customize from scratch.
What technology is the biometric algorithm used in the device? What is its accuracy rate?
HFSecurity uses algorithms that are among the top three in the world. For example, our attendance devices use the Face++ algorithm, which typically has an accuracy rate of 99.9%. Our fingerprint recognition products are globally leading, and we have won bids for numerous bank and government projects in various countries, participating in the development of software and hardware systems. Our algorithm speed and accuracy are highly praised by users.
What are the hardware specifications of the device, including its processor, memory, and storage capacity?
Typically, attendance devices and biometric tablets come with 2+16GB of RAM, with optional configurations of 4+64GB, 6+128GB, etc. You can choose the configuration based on your needs or user capacity.
What is the device's battery capacity and battery life? Does it support fast charging?
The battery life is similar to our mobile phones, about 6-8 hours. Fast charging can be customized.
Does the device support NFC, Bluetooth, Wi-Fi, and other communication functions?
Yes, this is standard on Android devices.
Does the equipment support durable designs such as waterproofing, dustproofing, and shock resistance?
Yes, it does. For example, model FP08 IP65. Customers can also specify their requirements for waterproofing, dustproofing, or shock resistance. Based on bulk orders, we can customize solutions for you.
To meet your needs, we recommend: ① Custom housing: We can add a waterproof and dustproof housing to the equipment to enhance its durability in special environments.
② Usage recommendations: During installation and use, avoid exposure to extreme environments as much as possible to ensure optimal performance and lifespan of the equipment. Special requirements need to be communicated in advance to confirm whether they can be met.
Is complete software available (software compatibility)?
We currently offer complete attendance and access control software solutions that can directly meet the needs of most customers. They are ready to use immediately, convenient and fast.
If your application scenario requires more customized functions, we also provide comprehensive SDK and API support, facilitating secondary development according to your specific needs. Our technical team will provide full assistance to ensure you can successfully complete the integration and development work. We have an excellent technical team and can also customize software for customers, whether it’s modifying existing functions or completely customizing software to meet customer requirements.
Training and support
Does the equipment provide training on its use? Is the training conducted online or offline?
Yes, we have ready user manual and videos share with your team, do online training for our TSP partners, 2-3 times per year.
Do you provide technical documentation, user manuals, or video tutorials?
Yes, sure, everthing is ready.
Is there 24/7 customer support?
Yes, no problem for 24/7 support, any language is available, you know we visit the global market almost 10 times per year. Usually you will get support within 12 hours, and only 1-2 hours for TSP partners.
Is there technical support available during the development process?
Yes, we have engineers to support during your development, and there is developing guide provided. For TSP partner, will have one specific engineer support.
What is the warranty period for the equipment? What does the warranty cover? Can it be replaced free of charge? What are the risks if it breaks down?
Our warranty is 1 year, we do spare parts and repair within warranty. We do replacement for TSP partners based on first testing, and usually there will be no problem if it works well at first 3 months. As manufacturer, will doing the best support based on different situation, customize solution for clients.
Does it offer global warranty service? How do I apply for repair or replacement?
Yes, exactly, as we do overseas marketing almost 20 years, there are multiple local partners to support. Also support from manufacturer directly, the whole team and official process to support. We have after sales process to share together with sample order, easy to oprate.
Are regular software updates and technical support provided? / How frequently are software updates and upgrades offered?
Yes, we will do upgrading on the hardware, firmware and software based on marketing feedback and technical updates, usually 2-3 times for new model, one time for stable model. For software, you can find any latest version from our dropbox directly, we will share that way to you together with orders.
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